Navigating the New Name Correction Guidelines with Lufthansa Group

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Classified in : Technicalities Tags : lufthansa, austrian, brussels, swiss
Understanding Lufthansa Group's recent changes to its Name Correction Guidelines – simplifying travel experiences for all.

Traveling can be a thrilling experience, but it's the attention to detail that can make or break your journey. A part of these details is ensuring your name is correctly reflected on your travel documents. Lufthansa Group, one of the world's leading airline companies, understands this. Hence, they've implemented new rules for name corrections on their tickets, aimed at providing a more seamless and inclusive travel experience for all.

Starting June 2023, Lufthansa Group now allows name corrections of up to two letters not only for first, middle, or last names but also for gender. This means that the gender marker on your ticket can now be altered from MR or MRS to MX for non-binary persons, ensuring inclusivity for all travelers. This, of course, depends on the reservation system in use, and whether it supports this feature.

Lufthansa Allegris cabin

Additionally, simple typos, such as incorrect gender markers, can also be easily corrected. Do keep in mind, however, the rules clearly state that the traveler must remain the same. Changes that indicate a different person traveling will require a new ticket to be issued.

While the new rules bring a breath of fresh air, do note that retrospective corrections to the ticket can involve significant effort and expense. A nominal fee per ticket applies for each name correction. This fee varies depending on your local currency but is equivalent to EUR 25.

Perhaps you've had a change in your legal name due to marriage, divorce, gender reassignment, or legal proceedings. Lufthansa Group allows for legal name corrections on your ticket. You will, however, need to provide proof – a marriage certificate or a divorce certificate, for instance, to verify that the person traveling remains unchanged.

Unfortunately, not every request for a name correction can be accepted. If a name correction isn't feasible, passengers have the choice to travel with the incorrect name on their ticket or purchase a new one. The airline recommends adding a special service request (SSR DOCS) with the full/correct passenger name if the passenger opts to use the original ticket.

If you notice an incorrect name immediately after the ticket issuance, you have the option to either void the ticket or request a refund within the 'grace period' (next calendar day).

And finally, a silver lining - if a name correction is requested before the ticket issuance, the name correction fee does not apply! It's all about timing.

In conclusion, these updated name correction rules enhance the Lufthansa Group's commitment to providing a more streamlined, inclusive travel experience for all. Now, no matter your journey or circumstance, you can travel with ease knowing your identity is respected, and any minor slip-ups can be quickly corrected. Safe travels!

Thank you for reading.